meta name="abstract" content="Fanwood NJ Limo, Westfield NJ Taxi, Newark Airport Transportation" />

(908)-347-6576

Intellicast.com

frequently asked questions

When looking for a limousine service it is best to call the company during business hours and ask about the vehicles they provide and understand their policies.  Keep in mind that you are selecting a service, not just a luxury vehicle.  Decide on a company that meets your expectations and has competitive pricing.  We all love a low price, but in this industry a discounted price generally equates to older vehicles, inexperienced drivers and unanswered calls when problems arise.

If you are planning to use a limousine service for your wedding, shop 2 months in advance to have a good selection of vehicles from which to choose. Visit companies during the week when their inventory is available for you to view.  Ask how they cover a vehicle substitution should the vehicle you select not be available on your date due to an accidents or breakdown.  Book your reservation as early as possible.  Understand your contract and get the name and cell number of the person who will be “go to” person on the date of  your event.  Confirm your reservation a week before and the day before your wedding.  Accidents happen. With that said we have put together a short list of questions you may want to ask when you are shopping for a limousine service.



WHAT ARE YOUR HOURS OF OPERATION?
Our representatives are on duty from 8:00AM to 10:30PM seven days a week. Beyond these hours, we transfer the phones to our evening dispatcher who will respond promptly to your inquiry. We are a 24/7 service and cars can be available anytime when booked in advance.     



WHAT KIND OF VEHICLES DO YOU HAVE?
We use Lincoln Town Cars (maximum 4 people) and Town Car stretch limousines (available in 6, 8, and 10 passenger ). For special occasions we can provide vehicles such as a Bently, a Lincoln Navigator stretch, a Hummer stretch or a Party Bus.



HOW FAR IN ADVANCE SHOULD I BOOK MY TRIP?
For airport service, we suggest that you book two days in advance. We realize this is not always possible, and we may be able to accommodate you on short notice -- within 1 to 2 hours.  At peak times (early Monday morning and Thursday and Friday evenings), we may not have a vehicle available unless we've heard from you in advance.  Need a 5:30 AM pick up to the airport? No problem, but you must book before 9:00PM the previous evening.



WHAT IS THE CANCELLATION POLICY?

For point to point service we must hear from you at least one hour in advance of your reservation time, or we will bill you as a "no show". Also, for an early morning reservation before 9:00AM, you must cancel by 10:00PM the previous evening.

WHERE ARE YOU LOCATED?
We are based in Westfield, New Jersey. Our client base extends to communities located along Route 22 and the I-78 corridor.  Our service is primarily in New Jersey and the New York metropolitan area. However we can take you anywhere in the Northeast in privacy and comfort.
 
HOW AM I MET AT THE AIRPORT
Our driver will meet you inside the terminal at your baggage area with a name sign and will assist you with luggage.   Many limousine companies charge an extra $6-10.00 for this "meet and greet" service, plus parking. We only charge for parking.  If you have “carry-on” or no luggage, you may request an “Express Pick-Up” where we meet you at a designated departure door in the arrival terminal.



WHAT IF MY FLIGHT IS DELAYED? WILL THE DRIVER WAIT?
Yes, we wait or delay our arrival. However, we are only as good as the flight information we get from the airlines. We always update the arrival times of our airport reservations but sometimes, usually in bad weather, we cannot get through to the airlines or cannot get accurate arrival times. We are committed to making sure you, our valued customer, is picked up, but sometimes we can use your help. If you have an opportunity to advise us about a delay, we would appreciate hearing from you. Call or text us at 908-347-6576.

WHAT SHOULD I DO IF I CAN’T FIND MY DRIVER AT THE AIRPORT.
If you can not find your driver at the designated pickup point, call our dispatchers at 908-347-6576 so they can get in touch with the driver and help you locate each other.  When you call give your exact location referencing airport terminal, door number or baggage carousel that you are near, and your cell number.  Don’t move from that location, the driver will meet you.  To avoid being charged as a “No Show” do not assume that the driver is not there and leave.


WHAT IS YOUR POLICY ON WAITING TIME?

We strive to give you good value for your transportation dollar and allow substantial grace period on your reservations before any waiting time is charged. This includes being as generous as we can with driver waiting time at airport pick ups. Our policy is as follows:

  1. Home, office, business, restaurant, etc. -- first 15 minutes free
  2. Airport domestic arrival -- first 30 minutes free
  3. Airport international arrival -- first one hour free
  4. Penn Station / Amtrak -- first 30 minutes free
  5. Passenger Ship Terminal -- first one hour free

HOW MUCH DO YOU CHARGE FOR WAITING TIME?
After the grace period, waiting time is billed at $50.00 per hour for Town Cars and $60.00 per hour for a 6 & 8 passenger stretch. For an airport pick up, we update the arrival time approximately one hour before the scheduled arrival in order to get an airborne ETA. This now becomes the new reservation arrival time. If we are unable to obtain an update (bad weather or can't get through to the airline), then the original arrival time holds. Waiting time is clocked until you and the driver are in the vehicle and begin the trip.

WHAT OTHER CHARGES MAY BE ADDED TO MY TRIP
The State of New Jersey charges 7% sales tax on the fare.  We are required to collect the tax.
Any tolls incurred from road, bridge or tunnel use is charged at actual rate.  All tolls are round trip.
Any parking fees paid at airports are charged at actual rate.
Any stops made en route with a wait time of less than 5 minutes is $10/ stop.
Any stop made outside of route with a wait time of less than 5 minuets is $25/ stop.
A fuel surcharge of 5% of the fare will be incurred when the price of regular gasoline is greater than $2.50 per gallon.
A surcharge of 25% of the fare is charged on all trips that occur on the 7 major holidays.

WHAT IS YOUR POLICY ON TIPPING THE DRIVER?
On all services we add an industry standard gratuity of 20% basedon the fare. No other tip is expected by our drivers. You may give a greater amount for exceptional service.

DO YOU PROVIDE CHILD CAR SEATS?
We have found that families prefer using their own child seats. As a special service, if a round trip reservation is booked, we will store your car seat and send it with the driver who will be meeting you on your return.

 

 

Go to Top

Designed & Hosted By:  
Copyright © 2011 | Westfield Executive Transportation LLC | All Rights Reserved.

Valid XHTML 1.0 Transitional